Install the mobile app

Add to Home Screen is a button in your phone’s browser menu that puts a website on your home screen as its own icon. The CarrierNote mobile app is CarrierNote itself, saved to the phone that way. There’s nothing to download from an app store and no store account to set up.

The mobile app is free on every plan, including Pilot. Free means the app, so Pilot still covers 10 waste movements a calendar month, whether you record them on a phone or a computer.

You need a recent iPhone or Android phone with signal while you set it up, and you do it once on each phone. Jump to the steps for an iPhone or an Android phone.

1. Open CarrierNote in Safari. If the link opened inside another app, such as your email, use that app's option to open it in the browser first.
2. Open the Share menu. If you can’t see the Share button, it’s in the browser menu. Tap the three dots in the corner of the screen, then Share.
3. Tap View More, then Add to Home Screen. View More is at the end of the bottom row of the Share menu.
4. Leave the Open as Web App switch on, and tap Add. The CarrierNote icon appears on your home screen.
5. From now on, open it from the icon rather than from Safari. It opens full screen, like any other app. Sign in there if it asks you to.

1. Open CarrierNote in Chrome. If the link opened inside another app, such as your email, use that app's option to open it in the browser first.
2. Tap the three dots, then “Install and create shortcut”. The three dots are Chrome’s menu, at the top right of the screen.
3. In the panel that slides up from the bottom, tap “Install”.
4. Tap “Install” again in the “Install app” box. Chrome takes a few seconds to install it.
5. When the “CarrierNote App installed” message appears at the top of the screen, tap it. The app opens full screen. Sign in there if it asks you to.

It works with no signal. A new waste transfer note made with no signal is saved on the phone with its photos, and sends itself the next time you open the app with signal. Until then it carries a temporary number starting WTN-TEMP-, and the app tells you its proper number when it lands. Changing a note that’s already been sent needs signal.

It updates itself. When a new version is ready, a line at the top of the app says so. Save anything you’re part-way through, then tap Reload.

Everything is in the same account. The app is the same CarrierNote the office uses on a computer, so a note made on the phone is there for the office as soon as it’s sent.

Fixing mobile app problems covers a missing Add to Home Screen button and how to remove the app. The mobile app page has the same steps with a tab for each phone, and our blog post on putting CarrierNote on your phone explains why it isn’t in the App Store.