Support & help
How to get in touch and where to find answers.
Get in touch
For questions, feedback, or anything else, email support@carriernote.co.uk. We answer within one working day, and usually sooner. You can also use the contact form if that's easier.
In-app help desk
If you're already using CarrierNote, the help desk is inside the app. Open the help desk.
Guides for customers
Getting started takes you from signing up to your first waste transfer note. What Digital Waste Tracking means for you covers the DEFRA side: the account you hold, the charge you pay DEFRA, and what carries on as before.
Install the mobile app has the taps for an iPhone and an Android phone, and fixing mobile app problems covers what to do when the install doesn't go to plan.
Guides and free tools
The resources hub has free tools (a WTN generator, EWC code search, POPs guide, HP codes, and a waste glossary) and guides on Digital Waste Tracking, duty of care, and going paperless.
Start on the free plan
CarrierNote is on the GOV.UK software provider list, connected to DEFRA's Digital Waste Tracking service. Receiving sites are in scope from October 2026 and carriers from October 2027, and you can be recording to DEFRA's standard from your first load, whenever you start.